Where will my plants ship from?
Your new plant is in good hands! We work with trusted plant partners in Texas, California, and Florida who know a thing or two about growing happy, healthy plants. Your order will ship from one of these locations, carefully packaged for its journey home.
When will my plants ship?
Good things take a little time, especially when they're alive! Most orders are processed within 1–3 business days. Delivery times vary depending on where your plant is shipping from and where it's headed.
What if my plant arrives damaged?
Plants are living things, and sometimes the journey can be a little rough. If something isn't right within the first 30 days of delivery, email us at dirtbagsfromtx@gmail.com with your order number and a few clear photos. We'll help make it right with a replacement plant.
Can I order plants during winter?
You sure can! We ship plants year-round, but tropical plants aren't exactly fans of freezing temperatures. For colder destinations, please add a heat pack to your order. We recommend one heat pack for every 3–4 plants.
Cold-weather damage caused by insufficient heat protection isn't covered under our guarantee.
Do you use sustainable packaging?
We do our best to keep things thoughtful, right down to the packaging. We prioritize paper-based materials and work to minimize single-use plastics wherever possible.
Can I change my shipping address after ordering?
Need to make a change? Reach out as soon as possible! Address changes for processed orders must be submitted within 24 hours. Once your plant is on its way, we may not be able to make adjustments.
Free shipping on eligible orders of $60 or more.